Shopping Terms and Conditions
By shopping on our website and using our services, you explicitly agree to the following Shopping Terms and Conditions:
1. All purchases made on our website are final. Purchases which are eligible for our limited refund and exchange policy must meet the conditions as laid down below in the Refund and Exchange Policy section.
2. Orders are shipped out latest within 48 working hours. For products shipped using third-party logistics companies and couriers will have their tracking number updated online where their delivery progress can be tracked by the customer. We are not responsible for delays, nor issues arising from the actions of third-party logistics companies, and by shopping on our website you agree to indemnify us fully and unconditionally from any legal actions resulting from an issue on the part of the third-party logistics company used for dispatching your order.
3. Cash on Delivery (COD) orders are marked completed once they are picked up for delivery by the third-party courier. If the delivery to the receipient fails after the third attempt, or if it is rejected by recipient at doorstep, the package is returned to sender (us), along with a return charge for the shipment. If customer requests another package to be sent out, they will be liable for the delivery charges of both shipment attempts as well as the return charges.
4. These Terms and Conditions do not change your rights under the relavant consumer protection laws, and serve only to govern the transaction at hand. Every attempt is made to update them regularly, and they may change from time to time.
Refund and Exchange Policy
Thank you for shopping at Abbiocco Foods!
We offer a limited refund and exchange policy which is valid within the first 7 days of your purchase or 24 hours after the order is delivered to you (whichever comes sooner). If this time has passed, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges (all of the following must apply)
- Your order was either 1) incomplete, 2) incorrect, or 3) you faced a quality issue.
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging and must be in a sellable condition cosmetically (does not apply for items with quality issue).
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns[a]abbioccofoods.com. Upon receiving confirmation, please ship goods to the provided address with trackable courier services and provide the shipping details to our team. Item will be inspected on arrival for claim entertainment.
Exempt Goods
The following are exempt from refunds:
- Sale items
- Edible items whose packaging has been opened (due to health and hygiene reasons).
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (this period is entirely dependent on your bank, and can take 7-15 working days).
- If you have done all of this and you still have not received your refund yet, please contact us at returns[a]abbioccofoods.com
Shipping
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please use a courier which provides online tracking and proof of delivery. The items are inspected upon arrival after which a claim for return/exchange/refund can be processed. If the claim is rejected for cause, the reason will be provided to you and the product will be sent back to you at your own charge.